Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you’ll find answers to the most common questions about purchasing NaviForce watches from NAVIFORCE NEPAL. If you have a question that isn’t covered here, feel free to contact us at naviforcewatch.np@gmail.com or 9813780904.
We accept a variety of secure payment options, including:
• Cash on Delivery (COD) across Nepal
• Bank transfers
• Digital wallets like eSewa, Khalti.
Placing an order is easy:
1. Browse our NaviForce watch collection on our website.
2. Select the watch you want to purchase.
3. Add the item to your cart and proceed to checkout.
4. Fill in your shipping and payment details, and confirm your order.
Once your order is placed, you’ll receive a confirmation email with all the details.
Yes, we offer Cash on Delivery (COD) for orders within Nepal. Simply select COD as your payment method during checkout, and you can pay for your purchase when it arrives at your doorstep.
Delivery times depend on your location:
• Within Kathmandu Valley: Delivery typically takes 1-12 hours.
• Outside Kathmandu Valley: Delivery takes 1-2 business days depending on the region.
We will send you a tracking number once your order is dispatched, so you can monitor your delivery status.
Shipping is charged. A small shipping fee of 75-150 will apply. Shipping costs will be calculated and displayed during checkout.
Yes! Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment on our website’s “Track My Order” page or through the courier’s website.
We want you to be completely satisfied with your purchase. If you’re not happy with your watch, you can return it within 7 days of receiving it under the following conditions:
• The watch must be in its original condition, unused, and in the original packaging.
• You must provide proof of purchase.
To initiate a return, contact our customer service team at naviforcewatch.np@gmail.com or 9813780904. For more details, please visit our Returns & Exchange Policy.
Yes, we offer exchanges if you would like to swap your watch for another model or if the product arrives damaged or defective. Please reach out to us within 7 days of receiving the product to initiate an exchange. For more details, see our Returns & Exchange Policy.
Yes, all NaviForce watches come with a 1-year warranty that covers manufacturing defects. If your watch is faulty within the warranty period, please contact us with your order details, and we’ll assist you with the warranty claim process.
To make a warranty claim:
Contact us via email at naviforcewatch.np@gmail.com or phone at 9813780904.
2. Provide your order number and a description of the issue.
3. We may request photos or videos to assess the defect.
If your claim is approved, we will arrange for repair, replacement, or refund, depending on the nature of the defect.
You can reach our customer support team via:
• Email: naviforcewatch.np@gmail.com
• Phone/WhatsApp: 9813780904
• Social Media:
Instagram: https://www.instagram.com/naviforcewatch.nepal?igsh=NnQxNnJ6eXlqM3ph&utm_source=qr
Facebook: https://www.facebook.com/profile.php?id=61564570641305&mibextid=LQQJ4d
If you have any further questions, please don’t hesitate to reach out to us. We are here to ensure your shopping experience is smooth and enjoyable!
