At NAVIFORCE NEPAL, we are committed to providing excellent customer service to ensure that your shopping experience with us is smooth, satisfying, and hassle-free. Whether you have questions about our NaviForce watches, need help with an order, or require after-sales support, we are here to assist you.
1. Contacting Us
Our customer service team is available to address all your inquiries, concerns, or issues regarding your purchase. You can reach us via the following methods:
• Email: naviforcewatch.np@gmail.com
• Phone/WhatsApp: 9813780904
• Social Media:
Instagram: https://www.instagram.com/naviforcewatch.nepal?igsh=NnQxNnJ6eXlqM3ph&utm_source=qr
Facebook: https://www.facebook.com/profile.php?id=61564570641305&mibextid=LQQJ4d
• Office Address: SuratBajra Marg, NewRoad Gate, Kathmandu
Our team is available to assist you during the following hours:
Business Hours: Sunday-Saturday 11 AM- 6 PM
2. Response Times
We aim to respond to all inquiries as quickly as possible. Our standard response times are:
• Phone/WhatsApp: Immediate response
• Social Media: Immediate response
3. Order Tracking and Status Updates
Once you place an order, you will receive an order confirmation via email. We will also send you updates on the status of your order, including a shipping notification with tracking information once your product has been dispatched.
You can check the status of your order by:
• Visiting the “Track My Order” section on our website and entering your order ID.
• Contacting our customer service team via email or phone with your order details.
4. Returns and Refunds
If you’re not completely satisfied with your purchase, you can initiate a return or request a refund under the following conditions:
• Return Window: You can return your watch within 7 days of receiving the product.
• Condition: The product must be unused, in its original packaging, and include all accessories.
• Process: To start a return, contact us at naviforcewatch.np@gmail.com. Our team will guide you through the return process.
Once we receive the product and verify its condition, we will process your refund within 1-2 business days. Refunds will be issued to your original payment method.
5. Warranty Support
All NaviForce watches are covered by a 1-year manufacturer warranty, covering any defects in materials or workmanship. If you encounter any issues with your watch, please contact us for assistance. To make a warranty claim, provide:
• Your order number
• A description of the issue
• Photos or videos (if applicable)
Our team will review your claim and guide you through the warranty process.
6. Shipping and Delivery Assistance
We offer reliable shipping options across Nepal. If you experience any issues with delivery, such as delays or lost packages, please contact our customer service team. We will coordinate with the shipping provider to resolve the issue promptly.
• Express Delivery: Available for faster delivery.
For more detailed shipping information, visit the “Shipping Policy” section on our website.
7. Customer Feedback
We value your feedback and are always looking for ways to improve our services. If you have any suggestions, comments, or concerns, feel free to share them with us. Your feedback helps us serve you better.
You can submit feedback via email at [insert email] or on our social media platforms.
Need Help?
For further assistance, don’t hesitate to reach out to our customer service team. We are here to ensure you have a pleasant and seamless shopping experience with us!
